Most leaders have good intentions, and these intentions are usually recognized and appreciated by employees. However, despite these best intentions, many leadership behaviors often have limited impact on reducing attrition and increasing retention of key talent. In fact, they may have the opposite effect by increasing attrition and reducing retention of our best people.
Maslow’s Hierarchy of Needs theory is perhaps the most common and widely accepted explanation for basic human needs. Many of our employees’ basic needs are already being provided for as a function of employment. However, when we consider the major drivers of attrition and retention, we discover some very different types of needs from our employees. (more…)