Human Resources at the Crossroads

Written by Larry Fehd, CEO & Founder / HPS


Human Performance Strategies’ work with CEOs, presidents, and other key company leaders is foremost a process of discovery. It involves a process of assessing organizational effectiveness by examining the strengths, threats and opportunities faced by the company as a whole.

However, it also includes a comprehensive and candid assessment of the effectiveness of each functional area of the company, such as operations, finance, customer service, marketing, sales, and human resources. (more…)

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Traditional HR Practitioners: Lessons from the Dinosaur

Written by Larry Fehd, CEO & Founder / HPS


Paleontologists have studied and documented the evolutionary fate of the dinosaur. Anthropologists continue to study the origin and physical, social, and cultural development and behaviors of humans. If we consider the fate of traditional HR practitioners in the context of paleontology, the future seems dim at best. However, if we consider HR practitioners as seeking transformation to HR strategists, then anthropological history would suggest a bright future for the strategically oriented HR leader. HR professionals can write their own history which includes having been a business partner and having made significant contributions to CEO, senior management team, organizational effectiveness, and bottom-line business results. (more…)

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Building Strategic HR Partnerships

Written by Larry Fehd, CEO & Founder / HPS


Joseph Heller was one of the first to describe the current dilemma facing many HR professionals when he wrote the bestseller Catch 22. Today’s HR professionals are struggling to manage the day-to-day functional activities of their departments while simultaneously trying to build credibility and influence as strategic partners to CEOs, presidents, and senior leadership teams.

This situation is often exacerbated by the fact that CEOs, presidents, and other senior leaders may not fully understand or appreciate HR’s potential contributions to driving business results. In essence, a significant gap exists between the needs of top-tier leaders and the potential contributions of the HR function. (more…)

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Customer Satisfaction: Norm vs. Anomaly

Written by Larry Fehd, CEO & Founder / HPS


Customer satisfaction, whether provided inside or outside the organization, is a key indicator of important organizational performance and is often a predictor of future business success. Customers are essentially volunteers and in most cases have alternative options in terms of product or service selections. Customers also have a great deal more power than some business owners may fully recognize. While customers are powerless over many things, they do have power when making a decision whether to continue doing business with a product and service provider. (more…)

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What CEOs Really Want from HR Leaders

Written by Larry Fehd, CEO & Founder / HPS


If you are a CEO, president, or member of a senior management team, you may occasionally question the value and contributions of your HR department: “I know HR is important, but I really don’t know what they do or should be doing in terms of adding value to the business” or “How would I know the difference between a well-intentioned HR practitioner and an HR strategist who has the skills and abilities to help us improve leadership effectiveness and business performance?”

If you are a senior HR professional, you may be struggling to establish credibility and expand your influence with the CEO/president and senior management team. You may also find yourself spending too much time on tactical versus strategic activities: “Sure, working smarter sounds good, but how do I accomplish this with limited staff and time and other resource constraints?” (more…)

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